Users have been reporting problems with their laptops freezing while using Chrome or Microsoft Office applications, as well as issues with internet connectivity. A possible cause could be due to an outdated WiFi driver. WiFi drivers are software that enable communication between the laptop and the WiFi network, and if they are not up to date or functioning properly, it can cause issues like freezing or connection problems.
A potential solution to these issues is to update the to the latest WiFi driver on your laptop. To do this, follow these steps:
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Locate the WiFi driver update file: The update file is located in the F: drive in the folder "##NewLaptops##Teachers\Optional (But Recommended)\WiFi".
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Run the update file in the WiFi folder. You should find a single file, double-click it run.
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Follow the prompts: The update process may require you to click through a few prompts.
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Restart the laptop: Once the update is complete, it is recommended to restart the laptop to ensure the changes take effect.
After completing these steps, the freezing and internet connectivity issues should be resolved. If the problem persists, please contact the helpdesk.