If you run into a BIOS recovery error on your new staff laptop, here are the instructions to resolve the issue. If you need any assistance completing these steps, please contact the helpdesk.
- Make sure your laptop is charged up
- Disconnect the charger, hold CTRL and ESC at the same time then tap the power button
- Connect the computer back to the charger
- Choose 'Recover the BIOS (using the currently-flashed BIOS)', click 'OK" (if you are unable to select OK, the computer must be charged up more)
- This process will take about 20-30 minutes
To prevent this problem from happening in the future, please follow these steps.
- Click 'Type here to search' and search for 'Dell Command | Update'
- Click Check, and complete the necessary updates.
- Reboot your computer once the updates complete.